2.    Payment:

·        We accept payment through various secure methods, including credit/debit cards, Maxicash Wallet, and other third-party payment process.

·        Payment must be made in full at the time of placing the order.

·        We reserve the right to cancel any order or suspend delivery until payment is received in full.

3.     Shipping and Delivery:

·        We aim to process and ship orders promptly, but delivery times may vary depending on the shipping method and your location.

·        Shipping costs and estimated delivery times are provided during the checkout process.

·        We are not liable for any delays or damages incurred during transit, but we will assist in resolving any issues with the carrier to the best of our ability.

4.     Returns and Refunds:

·        We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it within 3 days of receipt for an exchange or store credit only, subject to the terms outlined below.

·        To initiate a return, please contact our customer service team at (Customer Service Email/Phone Number) to obtain a return authorization (RA) number and further instructions.

·        Returned items must be in their original condition, unused, unworn, and in the original packaging with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

·        Shipping costs associated with the return are the responsibility of the customer unless the return is due to a defect in the product or an error on our part.

·        Once we receive the returned item and verify its condition, we will process the exchange or issue a store credit within 10 days.

·        Please note that refunds are not possible through online transactions. Any refund requests will be processed offline through our physical store location. Please contact our customer service team for further assistance regarding refunds.

·        Refunds will be for the purchase price of the item(s) returned, excluding any shipping fees, unless the return is due to a defect in the product or an error on our part.

·        Please note that certain items may be non-returnable or subject to specific return conditions due to hygiene reasons, such as intimate apparel or personal care items. Please check the product description or contact us for further information.

·        We reserve the right to refuse returns or exchanges that do not comply with our return policy.

·        This return and refund policy is in addition to any rights you may have under applicable consumer protection laws.

5.     Intellectual Property:

·        All content, logos, images, and trademarks displayed on our website are the property of U.A.C RDC and are protected by copyright and other intellectual property laws.

·        You may not use, reproduce, or distribute any of our content without prior written permission.

6.     Privacy Policy:

·        Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7.     Disclaimer of Liability:

·        We strive to provide accurate product descriptions and pricing information, but we do not warrant that the content on our website is error-free.

·        We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

8.     Governing Law:

·        These terms and conditions shall be governed by and construed in accordance with the laws of DR Congo, Kinshasa, without regard to its conflict of law provisions.

9.     Changes to Terms and Conditions:

·        We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10.     Complains:

·        Complaints are registered at +243 901493354 / or service@kin.uacrdc.com .